by Mark Miller | Dec 9, 2022 | Our News
Coaching Insights for Senior Leaders Thankfully it is becoming more acceptable to utilise the services of a coach. Companies seem more able to embrace coaching as a means to develop skills in someone who is already good, we must all admit that too often in the...
by Mark Miller | Nov 17, 2022 | Our News
There are two words which I have begun to realise are the essence of organisational success: Discretionary effort It is a strange world when we all know from experience that productivity is really down to how much our people want to do a good job …. we all know...
by Mark Miller | Sep 22, 2022 | Our News
The Resilience Revolution: Thriving in Times of Adversity Has it ever felt harder to be a leader? Many of us are overwhelmed by competing priorities and a lack of time. I see many leaders doing their best to lead their team but so often they get tripped up by...
by Mark Miller | Aug 4, 2022 | Our News
Too late for the underground Too late for the Underground! Just before off-peak travel is available on the London Underground, the people affectionately known as the “twirlies” turn up asking staff if they are “too early” for off-peak travel. It is never “too early”...
by Mark Miller | Aug 4, 2022 | Our News
The Metties are here! One entertaining sight on a Manchester Metro tram is watching “The Metties” perform random ticket inspections. As they work their way through the carriage those with tickets or season tickets remain chilled whilst those without anticipate the...
by Mark Miller | Jul 6, 2022 | Our News
Creating a Feedback Culture Sadly we are all probably aware that the Challenger Space Shuttle exploded after launch in January 1986 killing all crew. The cause was the failure of two O-ring seals in the right hand rocket booster. Later investigations uncovered that...
